The StoryBank

Episode 103 - A Milkshake Story - What is the Job To Be Done?

Indranil Chakraborty (IC) Season 1 Episode 103

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Harvard University Prof. Theodore Levitt famously said, "People don't want to buy a quarter-inch drill. They want a quarter-inch hole!”.

Does your team know what problem are they really solving for the customers with the products/services they offer? Are they trying to sell a better drill when the customer really wants a more efficient way of creating a quarter inch hole?

Discover how another renowned Harvard professor unraveled a perplexing business conundrum by asking one simple question: "What job does your product do?"

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